48-Hour Return Window
All return or refund requests must be raised within 48 hours of delivery. Requests made after this period will not be considered.
BAUBLE HOMES & LIVING · CUSTOMER CARE
Return & Refund
Policy
Every order is packed with care. If your product reaches you with genuine transit damage, the following policy explains how to raise a request and helps us review it fairly and quickly.
Updated Policy · Effective Immediately
48Hours to raise
a request
a request
02Clear product
photographs
photographs
01Continuous
unboxing video
unboxing video
100%Subject to
verification
verification
Mandatory Unboxing Proof
For any damaged product claim, customers must provide 2 clear photographs and 1 continuous unboxing video taken during the first opening of the package. Claims without this evidence will not be processed.
Returns & Refunds Are Subject to Verification
Every request is carefully reviewed by our team. A return, replacement, or refund will only be approved after we assess the photographs, video, packaging, and the condition of the product.
Transit Damage Only
Refunds are only considered if the product is confirmed to have been damaged during transportation and the required evidence is submitted within the 48-hour window.
No Coverage for Mishandling
Products damaged due to careless opening, improper handling, dropping, installation, or any damage caused after delivery are not eligible for a return or refund.
HOW TO RAISE A REQUEST
A Simple, Documented
Review Process
1
Record
Record one continuous video while opening the sealed package for the first time.
2
Photograph
Take two clear photographs showing the product and the damaged area.
3Email
Send the evidence, order number and delivery details within 48 hours.
4
Review
Our team will assess the evidence and communicate the approved resolution.
WHAT TO INCLUDE
Your Request
Checklist
- ✓ Order number and purchaser's name
- ✓ Delivery date and registered contact details
- ✓ Two clear photographs of the damaged product
- ✓ One continuous first-opening unboxing video
- ✓ Images of the outer box and internal packaging
“
At Bauble Homes, we encourage customers to inspect and record the unboxing of every order immediately upon delivery to ensure a smooth resolution in case of genuine transit damage.
NEED ASSISTANCE?
We’re Here to Help.
Write to us with your order number and complete supporting evidence. Our customer care team will guide you through the review process.
Approval of a request does not automatically guarantee a refund. Depending on verification, product availability and the nature of the confirmed transit damage, Bauble Homes may offer a replacement, return or refund as the appropriate resolution.