BAUBLE HOMES & LIVING · FROM OUR HOME TO YOURS
Every Bauble Homes order is prepared with care and entrusted to a delivery partner for its journey to you. This policy explains how orders are processed, shipped, tracked and delivered.
THE ORDER JOURNEY
WHERE WE DELIVER
We ship orders to serviceable locations accepted at checkout. Delivery availability depends on the product, destination PIN code and the coverage of our delivery partners. If a location cannot be served, our team may contact you to discuss the available options or cancel and refund the affected order.
BEFORE DISPATCH
Orders are processed after successful payment and order confirmation. Each item is checked and packed before dispatch. Processing time may vary for fragile, oversized, customised, made-to-order or limited-availability products.
Processing time and delivery time are separate. Delivery estimates begin after an order is handed over to the courier.
EXPECTED ARRIVAL
The estimated delivery information shown at checkout, on the product page, or in your order communication is an estimate and not a guaranteed delivery date. Actual delivery may vary according to the destination, courier network, product type, holidays and circumstances outside our reasonable control.
COST OF DELIVERY
Any applicable shipping, handling or location-based charge will be displayed during checkout before payment. Charges may vary according to product dimensions, weight, order value and delivery location. Unless expressly stated otherwise, shipping charges are non-refundable once an order has been dispatched.
FOLLOW THE JOURNEY
After dispatch, tracking details are shared by email, SMS, WhatsApp or another available channel where supported by the delivery partner. Tracking information may take some time to become active after the shipment is booked.
ACCURATE DETAILS
Customers are responsible for providing a complete and accurate shipping address, PIN code and contact number. If you notice an error, email us immediately with your order number. Address changes can only be considered before dispatch and cannot be guaranteed once processing has begun.
MORE THAN ONE PARCEL
Products in the same order may be packed or dispatched separately because of their size, fragility, availability or fulfilment location. Separate parcels may have different tracking numbers and arrive on different dates.
RECEIVING YOUR ORDER
Please ensure that someone is available to receive the order. If delivery fails because the address or phone number is incorrect, the recipient is unavailable, or the parcel is refused without a valid reason, the shipment may be returned to us. Any re-shipping or return-to-origin charge, where applicable, will be communicated before a further dispatch.
UNEXPECTED EVENTS
Delivery may be delayed by weather, natural events, public holidays, strikes, transport disruption, security restrictions, remote-location access, high-volume periods or courier operational issues. We will make reasonable efforts to assist with tracking, but courier delays outside our control do not automatically qualify an order for cancellation or refund.
AT THE DOOR
Please examine the outer package for visible damage or tampering before opening it. We strongly recommend recording one continuous unboxing video from the sealed package through the complete first opening, while clearly showing the shipping label and product condition.
GENUINE TRANSIT DAMAGE
Any transit-damage request must be raised within 48 hours of delivery and must include 2 clear photographs and 1 continuous first-opening unboxing video. Claims without the required evidence cannot be processed. Approval is subject to verification under our Return & Refund Policy.
DELIVERY SUPPORT
If tracking shows no movement for an unusual period, or an order is marked delivered but has not been received, contact us with your order number and tracking details. We will raise an investigation with the delivery partner. Any replacement, refund or other resolution will be considered after the courier completes its verification.
REVISIONS
Bauble Homes & Living may update this Shipping Policy to reflect operational, courier, legal or service changes. The version published on this page will apply from its stated effective date.
14 · CONTACT US
Email our customer support team with your order number and registered contact details. Our support hours are Monday to Sunday, 10:00 AM to 7:00 PM.
baublehomes@gmail.com ↗Visit baublehomes.com ↗